Refund policy
\Ca'lefort focused on providing top quality products and great customer service. We want you to love what you buy at calefort.com. But if it's not the right fit, we make the refund as sample as possible.
1. Return & Exchange Period
You can return the items for a full refund within 30 days of delivery. If more than 30 days, and your product is still under warranty, please contact us at service@calefort.com or call us +86 13590312804 for warranty service.
2. Terms and Conditions of Return & Exchange
- The items must be in brand-new condition with original packaging.
- Please contact us at service@calefort.com first or call us +86 13590312804 for any return or exchange application.
3. Return & Exchange Progress
- To start a return or exchange, you can contact us at service@calefort.com or call us +86 13590312804. Please include your order number and reason of return or exchange.
- We’ll send you a return shipping label if the appliance meets our Refund Policies. Please send the items back within 5 days after receiving the shipping label.
- We’ll contact you back after receiving the items. Your refund or exchange will be processed in 3-8 business days. There is no handling charge and the money will be returned in the original form of payment.
4. Return Address
- In the USA
300 Cedar Lane Suite B, Edison, NJ, 08817
1567 S Campus Ave, Ontario, CA, 91761
-In Canada
Unit 1 6160 Kenway Drive, Mississauga, Ontario L5T2N3
Unit 110/120,13268 Worster Ct, Richmond, BC V6V 2B3
5. Shipping Fees for Return
- If the items are returned due to non-human factors(defective, damage or wrong items sent), we will cover the shipping fees.
- If the items are returned due to other reasons, you are responsible for the return shipping charges.